FIRST CENTURY BANK, N.A. AND INGO MONEY, INC.
INGO MONEY SERVICE TERMS AND CONDITIONS
SUMMARY OF TERMS
These Terms and Conditions (“Terms and Conditions”) govern your use of the Mobile Check Load service (“Ingo”) to credit funds from checks to your GO2bank Bank Account (“Deposit Account”). Ingo is offered by First Century Bank, N.A. (“Bank”), a nationally chartered financial institution, and Ingo Money, Inc. (“Ingo Money”). In order to use Ingo, you must a) have a Deposit Account that is i) issued in your name, and ii) open and in good standing (for example, not subject to a fraud hold), and b) the physical debit card associated with the Deposit Account must be activated. In addition, certain settings on your mobile device must be enabled, as prompted (for example, location and camera). You must activate and register your Deposit Account with Green Dot Bank (“Green Dot”), the issuer of your Deposit Account, before you can use Ingo. You may do so through the GO2bank app. These Terms and Conditions apply to Ingo and supplement the Deposit Account Agreement governing your use of the Deposit Account (the “Deposit Account Agreement”). The Deposit Account Agreement also applies to your use of Ingo, INCLUDING THE PROVISION WHICH PROVIDES FOR BINDING ARBITRATION, but if there is any difference between the Deposit Account Agreement and these Terms and Conditions, these Terms and Conditions control with respect to Ingo. Capitalized terms have the same meaning as given in the Deposit Account Agreement unless otherwise specified herein.
In these Terms and Conditions, “you” and “your” means the person who has a Deposit Account and desires to enroll in Ingo. Generally the term “Ingo” means the Mobile Check Load Service and “we,” “us” or “our” means Bank and Ingo Money, although some obligations will be performed solely by Bank or solely by Ingo Money. In order to participate in Ingo, you must be eligible for and comply with the Ingo enrollment process.
These terms are for use of Ingo through the GO2bank app. Pricing, terms and conditions may differ if you use the Ingo service through any app other than the GO2bank app. In that event, you will be provided with the terms and conditions applicable to that service.
TERMS AND CONDITIONS
By using Ingo, you are agreeing to these Terms and Conditions with Ingo Money and Bank. Once enrolled, at any time during your use of Ingo, you may request a copy of the Ingo Terms and Conditions by email at firstname.lastname@example.org or by phone at (229) 276-3990. These Terms and Conditions are available to be viewed and/or downloaded and printed at any time by visiting https://www.ingomoney.com/partners/greendot-terms-conditions. They are also available in the Ingo portion of the GO2bank app. Please read these Terms and Conditions carefully.
1. Ingo Description.
A. Generally. Ingo is operated by Bank and Ingo Money. Ingo accepts most types of government, payroll, personal or other checks for review and approval. All checks must have the writer’s name and address pre-printed on the check, be dated on or before the date of submission, be made out to you as your name appears on your Deposit Account, have matching numbers in the two amount lines, be signed by the check writer, be endorsed by you, and the endorsement must match the name on the payee line on the front of the check. We do not generally accept credit card checks, traveler’s checks, “starter checks” or other checks which do not have the check writer’s name and address pre-printed on the check, U.S. Savings Bonds, or checks drawn on accounts located outside of the United States or payable in currency other than US Dollars. We may or may not accept checks you have written to yourself, in our sole discretion.
B. Ingo Money Obligations. Ingo will enroll you in the service and review your checks for funding approval. Approved and funded checks which return unpaid will be transferred by Bank to Ingo Money for collection.
C. Bank Obligations. You will endorse, transfer and assign all checks approved for funding to Bank for processing and funding. Bank will deposit your approved check in Bank’s account for clearing and collection, and is responsible for crediting funds from your check to your Deposit Account, less Ingo fees. Bank is responsible for compliance with all regulatory requirements, including but not limited to verification of your identification, money transmittal, and check cashing. Bank may outsource certain data processing, customer service and other non-financial functions to Ingo Money under Bank’s supervision, review, and approval.
2. Changes to Terms and Conditions.
Ingo Money and Bank may amend or change these Terms and Conditions (including any applicable fees) from time to time in our sole discretion by sending you written notice by electronic mail or postal mail, by notifying you in the Ingo portion of the GO2bank app, or by posting the updated Terms and Conditions on the Ingo website at https://www.ingomoney.com/partners/greendot-terms-conditions/. When there are material changes to these Terms and Conditions, including changes to fees, policies, transaction limits, or terms affecting your use of Ingo, you will be asked to accept such changes prior to your next transaction. If you do not agree to the changes, you will not be allowed to use Ingo. If you find the Terms and Conditions unacceptable to you at any time, please discontinue your use of Ingo. Your continued use of Ingo after we have made such changes available will be considered your acceptance of those changes. These Terms and Conditions apply solely to your use of Ingo to credit funds from approved checks using Ingo in the GO2bank app .
3. Use of Ingo; Approval of Enrollment; Security; Cancellation; Suspension or Termination.
A. Use of Ingo. By using Ingo, you represent and warrant to Ingo Money and Bank that: (i) you are at least 18 years of age or higher based on the age of majority in your jurisdiction (for example, you must be at least 19 if you reside in the states Alabama and Nebraska where the age of majority is 19, or 21 if you reside in the Commonwealth of Puerto Rico); (ii) you are a U.S. citizen or legal alien residing in one of the 50 states, the District of Columbia or the U.S. territories and commonwealths, including Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, and the U.S. Minor Outlying Islands (collectively known as the “U.S. Territories and Commonwealths”); (iii) all the information you provide or have provided to us at enrollment and in connection with each check submitted for approval is true, correct, and complete; (iv) you received a copy of these Terms and Conditions and agree to be bound by and to comply with its terms; (v) you accept services from Ingo Money and Bank, and (vi) all cards and Accounts to which you ask us to send funds are legally owned or controlled by you. You must have a verifiable address inside of the United States or the U.S. Territories and Commonwealths and be inside the United States or the U.S. Territories and Commonwealths when using Ingo. You agree not to use Ingo for any purpose prohibited by law.
B. Approval of Enrollment; Ongoing Use; Contact. Your enrollment in and use of Ingo is subject to Ingo Money’s initial and ongoing review and approval, including confirmation of your identity. Ingo Money or Bank may accept or reject your Ingo enrollment for any reason or no reason in our absolute discretion. From time to time as you use Ingo, we may ask you additional questions or obtain information from third parties to confirm your identity. It is your responsibility to keep your primary email address and contact information up to date so that we can communicate with you. Any communication we send to your contact information on file will be deemed received by you. You can update your information through the GO2bank app. If your email address becomes invalid, we may inactivate your account until it is updated with a valid email address.
C. Security of Login Credentials. You must log in to the GO2bank app to access Ingo. You may change your password at any time. You are responsible to keep your password and username secret and secure. Do not give your password, or make it available, to any person not authorized by you to access Ingo. You are responsible for any transactions initiated by you or anyone else who uses your username and password. Login credentials can be used to conduct financial transactions in your name. You should treat your password with the same degree of care and secrecy that you use to protect your automated teller machine (ATM) card’s personal identification number (PIN) or other sensitive personal financial data. If you suspect that someone has stolen your identity or acquired unauthorized access to Ingo using the GO2bank app, contact Green Dot immediately at 855-459-1334.
D. Cancellation of Use of Ingo. You may cease your use of Ingo at any time, simply by not using it. You may also cancel your enrollment with Ingo at any time by emailing us at email@example.com. No fees paid for Ingo services already rendered will be refunded under any circumstances, including upon our suspension or termination of your ability to use Ingo as described below, your cessation of use of Ingo, or the expiration or cancellation of your Deposit Account.
E. Suspension or Termination of Use of Ingo. Ingo Money or Bank may suspend or terminate your use of Ingo at any time if you fail to perform any of your obligations to us as set forth in these Terms and Conditions, or if Ingo Money or Bank determines in their sole discretion that you are or potentially are misusing or abusing the Ingo service. We may re-evaluate your qualifications for use of Ingo and transaction history at any time and from time to time, reconfirm your identify, or suspend or terminate your use of Ingo, if we decide in our sole discretion that you no longer qualify for the Ingo service for any reason, including but not limited to suspicion of fraud, sending us uncollectible checks, or failure to verify your identity. No such termination or suspension will affect any of your or our respective rights and obligations arising under these Terms and Conditions prior to such action. If you believe that any suspension or termination of your account is in error, you may contact us at firstname.lastname@example.org or by calling (229) 276-3990.
F. Credit Reports and Third Party Information. You authorize us to obtain information and reports about you and your financial and transaction history from credit reporting agencies, other data sources and from Green Dot to help us verify your identity and assess the risk of transactions you submit for our approval. You consent to the disclosure of such information and to us obtaining and using this information.
4. Account Funding; Fees; Account Funding Errors; Dishonored Checks.
A. Check Requirements. You may send us most types of government, payroll, personal or other checks for review and approval by Ingo Money. Ingo does not generally accept credit card checks, traveler’s checks, “starter checks” and other checks which do not have the check writer’s name and address pre-printed on the check, U.S. Savings Bonds, or any check drawn on an account located outside of the United States or payable in currency other than U.S. Dollars. All checks must have the writer’s name and address pre-printed on the check, be dated on or before the date of submission, be made out to you as your name appears on your Deposit Account, have matching numbers in the two amount lines, be signed by the check writer, be endorsed by you, and the endorsement must match the name on the payee line on the front of the check.
B. Timing Options for Receiving Funding Credits. When you send a check to Ingo for funding approval using the Ingo portion of the GO2bank app, you will be given a choice to (i) receive funds credited to your Deposit Account with no fee in 10 days if your check is approved and it is not returned unpaid within the 10-day period (“Money in Days”), as described in more detail below, or (ii) receive funds credited to your Deposit Account on an expedited basis for a fee, subject to check approval (“Money in Minutes”). Details on how to send checks to us using the Ingo portion of the GO2bank app are available in the app.
C. Retain Your Check. Once you have sent your check to Ingo Money for funding approval, you must retain the check until we inform you of the approval or decline of your check. You may not send us any check you have deposited or cashed anywhere else. Once you send us a check for approval, you must not attempt to deposit or cash your check anywhere else. This could result in duplicate credits to you for the same check. Duplicate transactions using the same check can be a type of fraud and may be subject to civil claims and criminal penalties. We may require that you send us an image of your approved check with VOID or another word or phrase written on it. Once we have credited the funds from your check to your Deposit Account, you must destroy the check and not attempt to deposit it or cash it anywhere else. If we decline, and only if we decline, your check for any reason, you may then attempt to deposit or cash your check elsewhere.
D. Money in Minutes. If you select Money in Minutes, Ingo Money will review your check for funding approval using a process that usually takes a few minutes but may take up to one hour. If Ingo Money approves your check for funding, you shall endorse and transfer your check to Bank who will credit your Deposit Account in less than 30 minutes with the check amount less any Ingo fees. If Ingo Money does not approve your check for funding, you may terminate the transaction and deposit or cash your check elsewhere, or you may be given the option to request check approval for Money in Days.
E. Money in Days. If you select Money in Days, Ingo Money will review your check for funding approval and you shall endorse and transfer your check to Bank for deposit in Bank’s account for clearing and collection. If Ingo Money approves the check for funding and it is not returned unpaid within 10 days after submission to Ingo, Bank will credit your Deposit Account with the full amount of the check on the 10th day. If Ingo Money does not approve the check for funding for any reason in its sole discretion, or if the check is returned unpaid for any reason prior to the end of the 10th day, the funds from your check will not be credited to your Deposit Account, you will be notified, and the transaction will be terminated without charging you a fee. You may then deposit or cash your check elsewhere. If your check clears prior to the end of the 10-day period, Bank will hold the funds until the end of the 10th day (provided that the transaction is not reversed), during which time the funds will not be FDIC insured.
F. Recourse. Once Bank has credited funds from your approved check to your Deposit Account (less any Ingo fees), the funds are yours to keep even if the check bounces or is returned unpaid or for any other reason. Notwithstanding the foregoing, if Bank funds your check and the check is returned unpaid for any reason and if Ingo Money or Bank determines in its sole discretion that there is evidence or potential evidence that you knew the check was bad, you deposited or cashed the check with a third party before or after sending it to us, or we otherwise find evidence of fraud or illegal activity by you, Ingo Money and Bank have full recourse against you for the full amount of the funds credited to your Deposit Account, along with any other rights or remedies available under law.
G. Declines. Since Ingo Money and Bank are taking the risk of payment on all checks you attempt to fund to your Deposit Account, we may decide to decline your check at any time for any reason in our sole discretion whether you choose Money in Days or Money in Minutes. If that occurs, the transaction will be terminated, no fee will be charged, and you may take your check elsewhere for deposit or cashing. The decision to approve a check is based upon the assessment of multiple factors and is not necessarily a reflection on either you or the writer/maker of the check. We also may refuse to process a check in our sole discretion, including, but not limited to, if we need to do so to comply with applicable law.
H. Ingo Fees. The fees associated with Ingo are as follows:
- Fees for Money in Minutes.
- For payroll and government checks with a pre-printed signature: 1% of the Check Amount, with a minimum fee of $5.00.
- For all other accepted check types, including checks with a handwritten signature: 5% of the Check Amount, with a minimum fee of $5.00.
- Fees for Money in Days.
- No fee.
Green Dot may impose additional fees or charges depending on which method is used to make deposits to your Deposit Account. See your Deposit Account Agreement for details.
You will have the opportunity to review the amount of the Ingo fees each time a check is submitted for funding, and you will be given the opportunity to and must approve the fees before Bank credits your Deposit Account with the funds, less applicable Ingo fees. All fees associated with the crediting of funds from your check to your Deposit Account through Ingo will be deducted from the amount Bank will credit to your Deposit Account. Ingo will send you a message through the GO2bank app or by email detailing Ingo fees and the amount credited to your Deposit Account. Ingo fees will not be reflected on your Deposit Account statement or the transaction history provided by Green Dot. All you will see on your Deposit Account statements and transaction history is the amount actually credited to your Deposit Account.
IF YOU ACCESS THE INGO SERVICE THROUGH ANY APP OR METHOD OTHER THAN THE GO2BANK APP, FEES MAY BE DIFFERENT, HIGHER OR LOWER THAN THOSE LISTED ABOVE AND IN THE GO2BANK APP.
I. Maximum and Minimum Check Limits. You may use Ingo for checks with a face value from $5 to $5,000. You may submit multiple checks with a total combined value of no more than $5,000 per week and $15,000 per month. There may be additional transaction, daily, monthly, and other limits that apply to your Deposit Account, as well as maximum card balance limits, that would include transactions using Ingo and other account funding transactions that you conduct elsewhere. If you have met or exceeded your account limits, Bank may not be able to credit funds from your check to your Deposit Account, even if Ingo Money has approved your check. See your Deposit Account Agreement to understand your limits, and manage your account funding transactions to remain within such limits. We may increase or decrease the check limits for Ingo or for you from time to time in our sole discretion; provided, however, that you are solely responsible for complying with any limits applicable to your Deposit Account.
J. Errors in Connection with Account Funding. If you become aware of an error with respect to the crediting of funds to your Deposit Account from an Ingo transaction, please notify Ingo as soon as you can by calling (229) 276-3990 or send us an email at email@example.com.
You may be asked to:
- Provide your name and transaction confirmation number.
- Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Provide the dollar amount of the suspected error.
- Provide information about the check and its original value.
We will take reasonable steps to investigate and correct any error, and we will notify you of the results of our investigation.
NOTE: You may have rights related to your Deposit Account under the Electronic Funds Transfer Act regarding transactions that are posted to your Deposit Account. Check your Deposit Account Agreement for the terms that apply to your Deposit Account for a complete statement of your rights in the event of an error or unauthorized transaction, and the steps you need to take to protect those rights. There may be time limits as to how quickly you need to notify Green Dot if you suspect an error or unauthorized transaction has occurred on your Deposit Account.
K. Your Representation and Warranty; Rights Upon Dishonor. You represent and warrant to Ingo Money and Bank that any check you present to Ingo Money (i) is a bona fide check for funds owed to you that has been obtained by you by lawful means, (ii) you are not aware of any facts or circumstances which would limit the value, legality, collectability, or negotiability of the check, (iii) the check does not include any proceeds from or related to criminal activity, and (iv) there are no unfulfilled conditions that limit the negotiability or value of the check. You agree that Ingo Money and Bank may, without notice, seek legal redress against you if any check you submit is dishonored, returned, or not paid, and you have breached any of your representations or warranties set forth in these Terms and Conditions. You grant Ingo Money and Bank a lien on property belonging to you of any kind, whether real, personal, tangible or intangible, which is in our possession including the proceeds of any other check submitted or credited to your Deposit Account on your behalf, which may be used to satisfy any debt owed by you under the terms of this or any other agreement with us without contest on your part.
L. Account Funding Failures. If Bank is unable to credit your Deposit Account with funds from any check Ingo Money has approved, Ingo Money will attempt to resolve the issue with Green Dot. If we are unable to resolve the issue and credit your Deposit Account, Bank may, in its sole discretion, mail you a check at the address registered to your Deposit Account, credit the funds back to the account of the check writer, or take other action to return the funds to you or the check writer.
5. Customer Service.
If you have questions regarding a transaction using Ingo, please email Ingo at firstname.lastname@example.org, or call Ingo at (229) 276-3990.
6. Limitations on Liability.
A. Damages Exclusions. In no event will Ingo Money or Bank, or our respective officers, directors, agents, employees, suppliers or affiliates, be liable for lost profits, loss of goodwill or for special, indirect, consequential, incidental, exemplary, or punitive damages arising from your use of our website, our mobile app, Ingo, or these Terms and Conditions, including, without limitation, any decline of a third-party check, regardless of whether such claim arises in tort (including negligence) or in contract, whether or not such losses or damages were foreseeable or we were advised of the possibility thereof.
B. Warranty Disclaimer. Except as expressly provided in these Terms and Conditions, Ingo is provided to you AS IS, AS AVAILABLE, without warranty of any kind, express, implied or statutory. We do not warrant that the use of Ingo will be error-free or without interruption, and we are not responsible for errors or issues caused by the Internet, any processor, or any other third party. We do not guarantee the permanent availability of Ingo, including, but not limited to, the availability of the systems of affiliates, Ingo Money, Bank or other parties. THE WARRANTIES STATED IN THESE TERMS AND CONDITIONS, IF ANY, ARE LIMITED WARRANTIES AND ARE THE ONLY WARRANTIES MADE BY US AND OUR AFFILIATES. WE DISCLAIM, AND YOU HEREBY EXPRESSLY WAIVE, ALL OTHER REPRESENTATIONS, CONDITIONS, OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, OR NON-INFRINGEMENT.
C. Limitation on Liability. If you have any claims regarding the crediting of funds from a check to your Deposit Account, the amount of your claim, and our liability arising from or relating to such claim, is strictly limited to the legal amount of the third party check involved.
D. Force Majeure. We will not have any liability if we are unable to perform our obligations pursuant to these Terms and Conditions, if Ingo is not useable, in whole or in part, as a consequence of an act of God, fire, explosion, public utility failure, accident, strikes, floods, embargo, war, terrorism, nuclear disaster, riot, failure of communication links or facilities, computer malfunction of a computer operated by or on behalf of us, an affiliate, or any other third party engaged by any of the foregoing as a result of events not within the control of such party, or other circumstances beyond such party’s control.
7. Confidentiality; Privacy and Security of Personal Data.
A. Confidentiality. We may disclose your information to third parties when you use Ingo, including credits Ingo makes to your card or the check transactions you submit to Ingo:
- When necessary to complete the transaction (e.g., to verify the existence and condition of your Deposit Account or check);
- To comply with government agencies, regulators, law enforcement, or court orders or as otherwise required by law or regulations or in connection with examinations by banking authorities;
- To your card issuer, card program manager, co-branded card distributor, processor or other third parties who administer services for your Deposit Account;
- To help Ingo mitigate or control fraud;
- To allow Ingo to collect funds from dishonored checks;
- For analytical purposes;
- To Ingo Money and Bank’s employees, auditors, affiliates, Ingo providers, or attorneys as reasonably necessary to administer the Ingo service;
8. Use of Software.
The Ingo portion of the GO2bank app is the proprietary intellectual property of Ingo Money, Inc. and its partners and suppliers subject to copyright and other protection. You are granted a right to install and use this for your own personal use. You agree not to sell, lease, use or distribute it for any other purpose, and you agree not to decompile, reverse engineer or otherwise translate it from its object code form. The GO2bank app contains third party code and such third parties are expressly made a beneficiary hereof and may enforce the terms in this Section 8 directly. Apple and Google are also expressly made third party beneficiaries of the terms in this Section 8 as applicable to their respective intellectual property and proprietary technology.
You agree to cooperate at your own expense with any investigation of your dealings by any Federal, state, or local regulatory or law enforcement agency and with any court-ordered production of your enrollment or use of Ingo and transaction records.
10. Applicable Law.
These Terms and Conditions and all check transactions shall be governed by and construed in accordance with the laws of the State of Georgia, without reference to its conflict of laws principles.
11. General Terms.
These Terms and Conditions are the entire agreement between you, Ingo Money and Bank governing your use of Ingo. If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force. The waiver by either party of any default or breach of these Terms and Conditions shall not constitute a waiver of any other or subsequent default or breach. Your use of Ingo and your obligations under these Terms and Conditions may not be assigned. Ingo Money and Bank may transfer their rights under these Terms and Conditions. Use of Ingo is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. Ingo Money and Bank do not waive their rights by delaying or failing to exercise them at any time. If any provision of these Terms and Conditions is determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of these Terms and Conditions shall not be affected. Bank and Ingo Money (and not Google or Apple) are solely responsible for the Ingo portion of the GO2bank app, all intellectual property rights and related claims associated with this app, your use of this app, the services provided herein, all representations and warranties, all support hereunder, and all claims and liabilities related to the use or possession of this app or any services provided hereunder. Your license hereunder is limited to your use of the Ingo services through the GO2bank app on a mobile device that you own or control. Apple and Google are third party beneficiaries of these Terms and Conditions and may enforce them.
12. How to Contact Us.
If you have questions about these Term and Conditions, please contact Ingo by phone at (229) 276-3990, by email at email@example.com, or write to Ingo at:
Ingo Money, Inc.
Attention: Customer Service
11545 Wills Road
Alpharetta, GA 30009
© 2020 First Century Bank, N.A.
© 2020 Ingo Money, Inc.
End of First Century Bank and Ingo Money Terms and Conditions
GreenDotSDKTC rev 10/22/2020